The Organiser Collective – Frequently Asked Questions
1. What is The Organiser Collective?
The Organiser Collective is a brand dedicated to helping you simplify, declutter, and transform your everyday spaces with beautifully designed acrylic organization products. From kitchens and pantries to bathrooms, bedrooms, and workspaces, our pieces are crafted to bring clarity, style, and functionality to your home. We believe that organization should be effortless, practical, and aesthetically pleasing—so every product is created with both beauty and purpose in mind.
2. What are your products made of?
Our products are made from high-quality, durable acrylic that’s strong, long-lasting, and crystal clear. Acrylic is not only lightweight and shatter-resistant, but it also provides the look and feel of glass without the fragility. Every piece is designed to be easy to clean, safe to use, and timeless in style—so it complements any space. In addition, our acrylic is BPA-free, making it safe for use in kitchens, pantries, and moisture-prone areas like bathrooms.
3. Where do you ship from?
All orders are shipped from Australia. Each package is carefully handled and prepared with the goal of ensuring that your order arrives safely and in perfect condition. We work with trusted courier services to provide a smooth and reliable shipping experience, whether it’s across town or across the country.
4. Do you offer international shipping?
Yes, we do! While we proudly serve customers across Australia, we are excited to share that we now ship internationally as well. No matter where you are in the world, you can enjoy the ease and elegance of our acrylic organizers. Shipping costs and delivery times will vary depending on your location, and you’ll be able to see calculated shipping rates at checkout.
5. How long does delivery take?
Once your order is placed, we aim to process and ship it within 3–5 business days. Delivery times depend on your location:
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Australia: Most orders arrive within 5–10 business days after dispatch.
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International: Delivery times vary depending on your country and chosen shipping method, but typically range from 10–20 business days.
You’ll receive a tracking number as soon as your order ships so you can follow its journey right to your door.
6. Can I change or cancel my order?
We completely understand that mistakes happen or minds change! If your order hasn’t been shipped yet, we’ll be happy to update or cancel it for you. Simply email us at theorganisercollective@gmail.com as soon as possible with your order number. Please note that once an order has been dispatched, we’re unable to make changes—but you may still be eligible for returns depending on our return policy.
7. Are your products safe for pantry and bathroom use?
Yes, absolutely. Our acrylic products are designed to be versatile, durable, and safe. They are BPA-free, making them perfect for food storage, pantry organization, and everyday use in the kitchen. They’re also moisture-resistant, meaning they can be used in bathrooms or other high-humidity areas without warping or clouding. Whether you’re storing dry goods, toiletries, or office supplies, our organizers are designed to hold up beautifully.
8. How do I clean and care for my acrylic organizers?
To keep your acrylic products looking their best, we recommend cleaning them with a soft cloth, mild soap, and water. Avoid using abrasive cleaners or rough sponges, as these may scratch the surface. For a crystal-clear finish, simply wipe with a microfiber cloth. With proper care, your acrylic organizers will remain clear and beautiful for years to come.
9. What makes The Organiser Collective different?
Unlike mass-produced storage solutions, we believe in thoughtful design that’s made for real people and real spaces. Our products are intentionally created to blend practicality with style—helping you create a space that feels organized, calm, and uniquely yours. Beyond products, we also value community: when you shop with us, you’re joining a movement that sees organization as a form of self-care and mindful living.
10. How can I contact you?
We’d love to hear from you! You can reach us through our website’s contact form or email us directly at theorganisercollective@gmail.com. Our customer support team typically responds within 24 hours on business days. Whether you have questions, feedback, or just want tips on organizing, we’re here to help.