The Organiser Collective
📧 theorganisercollective@gmail.com
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation with tracking details once your order has been dispatched.
Shipping Destinations
We proudly ship Australia-wide and internationally. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Estimated Delivery Times
-
Australia: 5–10 business days
-
New Zealand: 10–12 business days
-
Rest of the World: 7–20 business days
Please note: Delivery times may vary due to customs delays, holidays, or other unforeseen circumstances.
Shipping Costs
Shipping rates are calculated in real-time at checkout based on the weight and destination of your order.
Tracking Your Order
Once your order has shipped, a tracking number will be sent to your email. You can use this to follow your package’s journey until it reaches you.
Customs, Duties & Taxes
For international orders, customs fees, duties, or taxes may apply. These are the responsibility of the buyer and are not included in the item price or shipping cost.
Lost, Stolen, or Damaged Parcels
If your order is lost, stolen, or arrives damaged, please contact us at theorganisercollective@gmail.com within 7 days of delivery. Include your order number and any supporting documentation (e.g., photos of damage).
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses.